Terms & Conditions

Terrarium Workshop

  • We do not allow cancellations or refunds once your slot has been booked on our website. Please make sure that you can absolutely make it for the workshop slot before you proceed to book. No refunds will be given if you do not turn up for the workshop. However, you may get a friend to take your place if you are unable to make it.
  • Every 6 years old and above will be required to book a slot to enter the premise during workshop. For children under 6 years old, 1 parent is allowed to accompany the children for the workshop.
  • In any condition that participant arrive later than the scheduled timing, there will be a charge of $5 for the extra assistance needed. This is to be fair to other participants that have put in the effort to attend the class on time.
  • In any condition that participant is unable to attend the workshop, he/she is to inform J2 Terrarium at least 48 hours in advance. Otherwise, the cost will be deemed as "purchased & redeemed", if not attended to. An extra charge of $10 will be applicable if the slots were to be rescheduled on another date or sessions. 
  • If the reason for not being able to attend the workshop is due to COVD-19 related reasons (E.g. SHN, doctor's advise upon swab test), please inform us beforehand. For such incidents, we will allow a one-time complimentary rescheduling of your workshop.

    Shipping Details

    • Delivery cost may applied based on locations. (based on availability)
    • Any unsuccessful delivery attempts will be deemed unrefundable unless pre-informed.
    • *Fees may apply for delivery addresses with stairs / no lift access, or for remote and hard to access areas.


    * Unfortunately, terrariums are unable to ship via courier or post due to its nature and its fragility. We wouldn’t want buyers to receive their terrariums in a mess upon arrival. We want our customers to get their terrarium with joy, and not disappointments!


    Returns, Refunds & Exchanges

    We take all responsibilities in making sure we provide the best service to all our customers. Every terrariums and products will be checked and made sure that we deliver them in tip top conditions before our customers receive onto their hands.

         Unfortunately, there is only so much that we can do. We can only provide the best advices to assist customers in providing the proper care on their plants. Once delivered, we hold no full responsibilities onto the products anymore. 

         If customers were unhappy or unsatisfied with the products that they received, please do contact us within 48 hours of delivery and we will do our best to make the situation right.

    We will handle this based on the situations to have a win-win situation:

    • We can offer a refund for any damaged plants if the plants were proved to be our fault.
    • We can offer the best advice to help you fix your problems.
    • We can offer some service (chargeable or free-of-charge) to help you fix it.


         We value our customers and we would love to get feedbacks on how we could improve our services! Of course, do contact us if you have any enquiries or issues that needs attention! We love our terrariums, and we will do whatever we need to make sure our "babies" are in good hands!